Customer Service Advisor (Optical Experience Required)

Working Hours: Monday to Friday Location: [Heywood] Employment Type: Full-time / Permanent

Overview

We are seeking a confident and knowledgeable Customer Service Advisor with experience in the optical sector. The ideal candidate will have a strong understanding of optical products and services, excellent communication skills, and a passion for delivering outstanding customer care. This role is perfect for someone who enjoys helping customers with their eyewear needs in a professional, friendly, and fast-paced environment.

Key Responsibilities

• Provide exceptional customer service via phone, email, and in person.

• Assist customers with enquiries related to glasses, contact lenses, prescriptions, and optical products.

• Offer product recommendations based on customer needs and prescription requirements.

• Manage appointment bookings, order processing, and aftercare support.

• Resolve customer issues efficiently while maintaining a positive customer experience.

• Maintain accurate customer records and ensure compliance with optical industry standards.

• Collaborate with the optical team to ensure smooth day-to-day operations.

• Support administrative tasks such as stock checks, order tracking, and documentation.

Skills & Experience Required

• Previous experience in an optical environment (opticians, optical retail, or optical customer support).

• Strong understanding of optical terminology, prescriptions, and product types.

• Excellent communication and interpersonal skills.

• Ability to multitask and work efficiently in a busy environment.

• High attention to detail and strong problem-solving skills.

• Confident using computer systems and customer management software.

• A customer-first mindset with a professional and friendly approach.

Benefits

• Monday–Friday working pattern 9am - 5pm with occasional weekends

• Competitive salary based on experience.

• Opportunities for training and career development.

• Supportive team environment
  
  Please forward your CV to industrial@timeindustrialuk.com