🏢 Property Claims Handler

📍 Location: Oldham / Hybrid
💼 Job Type: Full-Time, Permanent

🌟 About the Role

We are seeking an experienced Property Claims Handler to join a growing and fast-paced team. This role is responsible for managing property claims from initial notification through to final settlement, ensuring a high standard of service and strong client outcomes.

You will play a key role in delivering a seamless claims journey, maintaining excellent stakeholder relationships, and ensuring all claims are handled in line with industry best practice and regulatory requirements.

🔑 Key Responsibilities

• Manage a portfolio of property claims end-to-end, from first notification to settlement
• Communicate effectively with clients, policyholders, contractors and insurers
• Coordinate the appointment of contractors and ensure all required information is provided
• Review technical information to assess policy liability and validate claims
• Analyse reports, estimates and site data to support decision-making
• Negotiate claim outcomes and settlement values where appropriate
• Prepare clear, accurate reports for insurer review and decision-making
• Challenge reports and scopes of work when necessary to ensure fair outcomes
• Ensure all cases are progressed within agreed service levels and timescales
• Handle incoming queries professionally and in a timely manner
• Build and maintain strong working relationships with all stakeholders
• Continuously identify opportunities to improve processes and service delivery
• Ensure full compliance with relevant legislation, FCA requirements, and internal policies

✅ Skills & Experience

• Minimum 2–3 years’ experience in property or general insurance claims
• Strong understanding of insurance principles and claims handling processes
• Knowledge of property damage claims and industry best practices
• Excellent communication skills, both written and verbal
• Ability to work independently and manage workload effectively
• Strong attention to detail and analytical skills
• Highly organised with the ability to meet deadlines and targets
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Professional qualifications (e.g. Cert CII) are desirable

Desirable:

• Experience with subsidence, drainage, or underground services investigations

🎁 Benefits

• £25,500 - £32,000 DOE 
• Performance-related bonus scheme
• Structured training and development programmes
• Career progression opportunities
• Company pension scheme
• On-site parking (where applicable)
• Smart casual dress environment
• Social events and team activities
• Additional leave for your birthday
• Employee wellbeing support initiatives