
Mind the Gap: How Talent Shortages Are Changing the Insurance Industry
In the UK insurance world right now, there’s a clear problem—and it’s growing. Companies are struggling to find the right people to fill important roles. Whether it’s underwriters, cyber specialists, claims experts or compliance officers, there just aren’t enough skilled professionals to go round. As someone who recruits in this space every day, I see how much this talent shortage is affecting businesses.
What’s Going On?
There are certain roles that are really tricky to hire for at the moment. Jobs that need strong tech skills, a solid grasp of regulations, or experience in fast-changing areas like ESG and cyber insurance are especially tough to fill. It’s not just about numbers—it’s about finding people with the right mix of skills.
Why the Shortage?
A few things are making it harder to find talent:
Many experienced professionals are retiring, and not enough younger people are coming in to replace them
Graduates are being pulled into newer industries like fintech and tech startups
The industry is changing quickly, and some jobseekers haven’t caught up with the skills employers now need
Brexit has changed how some companies hire and moved the goalposts for regulations and hiring from abroad
From my view as a recruiter, businesses can’t just sit back and hope the right person shows up. They need a clear plan to attract and keep good people.
How It’s Affecting Insurance Firms
When teams are short-staffed, it leads to delays, stress, and missed chances. Clients don’t get the service they expect, and companies find it hard to innovate and grow. Some firms are reacting—offering flexible work, better pay, and training—but lots are still struggling.
Why It’s a Great Time for Jobseekers
For people working in or near the insurance world, now’s a brilliant time to take the next step. Companies are much more open to people with the right mindset—even if they don’t tick every box on paper. If you’re willing to learn, pick up new skills, or explore a niche area, there are great opportunities out there.
What Employers Should Be Doing
If you're an employer in the insurance market, talent planning needs to be more than an HR task—it should be at the heart of your business strategy. That means:
Building a strong employer brand and culture that attracts great people
Creating inclusive and diverse teams
Working closely with recruitment partners who really understand the sector
Hiring is no longer just about filling vacancies—it’s about building teams that can take your business forward.
Let’s Fix This, Together
If you’re working in insurance and wondering whether to make a move—this is your moment. If you’re an employer unsure how to stand out—let’s talk. And if you’re invested in the future of the insurance industry, it’s time to show it—by backing the talent that will shape it.
The talent gap isn’t going away on its own. It’s time to take action.