Salary: £28,000+ (DOE)Location: Rochdale - Excellent Transport Links
Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive in a fast‑paced environment where no two days are the same? If so, this could be the perfect next step in your career.
About the Role
As a Claims Technician, you'll be the first point of contact for clients referred by our trusted partners. You'll manage your own caseload of motor claims from first notification through to settlement, ensuring each client is supported until they're fully back in their pre‑accident position.
Your responsibilities will include:
Taking detailed information for new claims and assessing validity
Managing your own portfolio of ongoing claims
Ensuring all necessary information is gathered to support recovery
Providing clear, professional updates to clients and third parties
Maintaining a proactive approach to progressing each claim efficiently
This role is ideal for someone who enjoys problem‑solving, communicating with customers, and taking ownership of their work.
What We're Looking For
Preferred (but not essential):
Familiarity with ABI/GTA guidelines
Understanding of the phonetic alphabet
Confidence using Microsoft Office
Basic knowledge of internet technologies
Most importantly, you'll bring a proactive, can‑do attitude and a commitment to delivering outstanding service. Full training will be provided.
What's in It for You
£28,000+ salary, depending on experience
20 days holiday + bank holidays
Pension scheme
Paid overtime
Supportive team environment with full training
Convenient Rochdale location with excellent transport links
