Purpose of the Role:
We are seeking a highly skilled and experienced Hospitality Manager with a proven track record of success in the hotel / hospitality industry. The ideal candidate will have excellent people management skills, exceptional communication skills, and be able to ensure an outstanding resident experience. The successful candidate will oversee all aspects of hospitality operations, including food service, activities programming, housekeeping, and maintenance.
Key Duties and Responsibilities:
* Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
* Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
* Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
* Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
* Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
* Ensure we maintain and manage best first impression experience
* Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility
* Ensure that all maintenance issues are addressed promptly, and the facility is kept in good repair
* Monitor and manage the budget for the hospitality function, ensuring that all costs are kept within budget and that revenue targets are met or exceeded
* Develop and maintain strong relationships with key stakeholders, including residents, families and staff, to enable us proactively market the home.
* Ensure that all staff are appropriately trained and have the necessary tools and resources to perform their duties effectively and efficiently
* Ensure compliance with all relevant regulations, laws, and policies, including health and safety and employment legislation, and maintain comprehensive notes and records.
Skills and Attributes:
* Hospitality Management or a related field
* Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
* Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
* Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
* Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
* Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
* Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
* Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
* Ability to work under pressure and manage multiple priorities and deadlines effectively
Education and Qualifications:
* Minimum of 3 years of experience in a similar role in the hotel or hospitality industry
* Knowledge of relevant regulations, laws, and policies, including health and safety and employment legislation.
Location and Working Hours:
* The role is based in at [ ], located in the UK.
* Working hours will be flexible and may include weekends and bank holidays, as required.
* Competitive salary, dependent on experience.
* Real Living Wage employer.
* Opportunities for career development and progression.
* Comprehensive induction and training programme.
* Contributory Pension scheme.
* Excellent Performance related bonus.
* Private Medical Cover.
* Generous annual leave entitlement.
Hours of work:
* 9am - 5pm covering any 5 of 7 days including weekend and bank holidays