Are you an experienced underwriter looking for a new challenge in a fast-paced, purpose-driven environment? As a Case Handler, you will manage a pipeline of mortgage applications from submission through to authorisation, ensuring excellent customer outcomes. This role requires a keen eye for detail, strong communication skills, and a dedication to delivering exceptional service.
Key Responsibilities
Manually underwrite mortgage applications in line with regulatory standards and internal policies
Review supporting documentation and request additional information where necessary
Maintain accurate and up-to-date customer records and application details
Liaise with internal teams and external stakeholders to ensure a smooth process
Ensure lending decisions are fair, evidence-based, and tailored to individual circumstances
Meet and exceed performance targets and KPIs
What We're Looking For
Essential:
Minimum 12 months' experience assessing or processing loan applications
Proven ability to thrive in a fast-paced, target-driven environment
Experience managing high volumes of cases while maintaining quality standards
Desirable:
Strong questioning and analytical skills
Familiarity with adverse credit indicators and vulnerable customer identification
Excellent verbal and written communication skills
High level of accuracy and attention to detail
Proficient in Microsoft Office and numeracy
What's in It for You
A clear progression pathway, including opportunities to move into mortgage advice
Support and funding to gain CeMAP qualification
Up to 25 days' annual leave + bank holidays + your birthday off
Healthcare cash plan
Contributory pension scheme (matched up to 5%)
Regular social events and a collaborative team culture
