Trade Counter Team Leader

Posted 16 June 2024
Salary Up to £35000.00 per annum
Job type Permanent
Specialism Warehouse & Distribution
Expiry 17 July 2024

Job description

Trade Counter Team Leader
£35000 salary
8am-5pm Mon-Fri (3pm finish on Fridays)

Reporting Structure
You will ultimately report to the Trade Centre Branch Manager regarding all aspects of your role, however on the day-day aspects of the trade counter your direct report will be the Trade Counter Sales Manager.

Job Description & Key Responsibilities
You are responsible for working as a part of the trade counter team in a busy fast paced and high-volume environment, providing support to the customers and team members of the Business.

Specific Day to Day Responsibilities
* Inputting sales orders/ quotes and enquiries both face to face
* Ensuring all despatches are invoiced and allocated correctly
* Handling and allocation of all payments, including cash & Credit card lodgements from customers, and arranging bank / end of day reconciliation.
* Co-ordinating with colleagues on an ongoing basis to ensure outstanding uncollected product is managed and collected within a reasonable timeline.
* Management of the aged debt profile for trade counter customers to ensure credit terms adhered to
* Approval and issue of customer credits in a timely fashion
* Ad hoc & planned calls to and from customers with sales orders, quotes and enquiries
* Transport routing and admin /paperwork
* Portal order release and administration
* Liaising with outside couriers around deliveries and collections and ensuring ample customer communication
* Showroom samples kept updated and listed on spreadsheet
* Updating CRM with tasks and conversations with customers
* Ensuring all swatches, brochures and point of sales material updated and general showroom and trade counter are clean, tidy and welcoming
* Promoting use of "online app" by customers.
* Review of customer sales profile to identify opportunities and monthly reporting to branch manager/ sales team (report via Finance Team)
* Co-ordinating any administrative tasks which may require assistance by the HR, HSEQ or IT teams
* Other Ad-hoc reports as requested by branch or senior management
* Assist with coverage of breaks and holiday relief on the trade counter and warehouse as may be required from time to time.
* Any other duties as deemed necessary to ensure the smooth running of the trade counter.

Additional benefits:
25k Life assurance Death in service policy
Westfield Health Cash plan
Pension 3% ER 5î
29 days holiday

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.