We are seeking a detail-oriented and proactive Warehouse Administrator to join our logistics team in Heywood. This role involves a blend of administrative duties, customer service, and returns processing, supporting the smooth operation of our warehouse throughout the year.
Working Hours
Standard Hours (Outside Peak):
Monday to Friday: 08:15 - 17:15
Arrival time on Day 1: 08:00
Breaks: 1 hour unpaid (either 15 minutes in the morning and 45 minutes lunch, or a full 1-hour lunch)
Peak Period (November - January):
Operation runs 7 days a week
Weekend work is mandatory
Weekday Shifts: 11:00 - 20:00
Weekend Shifts: 08:00 - 17:00
Staff working weekends receive 2 days off during the week
No holidays permitted in November or December due to business demand
Key Responsibilities
Administrative support including record keeping, data entry, and documentation for shipments and returns
Handling customer queries via phone and email with professionalism and efficiency
Processing returned goods and updating inventory systems accordingly
Supporting order tracking and dispatch coordination
Assisting with stock checks and resolving discrepancies
Generating internal reports and maintaining warehouse management systems
General office duties such as filing, scanning, and assisting with audits
Requirements
Previous experience in warehouse administration or logistics (preferred)
Strong communication and customer service skills
Proficient in Microsoft Office and warehouse systems
Ability to work flexible hours, including weekends during peak season
High attention to detail and organisational skills
