We're on the lookout for an incredibly tenacious Shift Manager just like you to join our ever-expanding business. A great customer experience is important to us; our service combined with availability of products encourages customer loyalty ensuring continued business. This means we can continue our massive growth expansion with over 560 stores and more openings planned. And with that growth comes opportunity for career development. You'll be joining a business where we will challenge you to be the best, there is wider scope for learning and for progression.
You'll be key to ensuring that your shift is sufficiently covered, whilst driving motivation and positive change. You will have up to 5 leaders and up to 100 colleagues on the shift and be solely responsible for the whole DC operation during your shift.
WHAT YOU'LL BRING:
KPI delivery: You'll manage the delivery of operational KPI's, identify cost saving initiatives and implement corrective actions where appropriate to maximise the efficiency of the warehouse operation. You will produce reports and deal with operational performance in a timely manner, ensure that all the SOPs are adhered to, ensure Transport SLA' s are met and manage the timely completion of data preparation. You will report into the leadership team, regularly communicating and raising any escalations.
Customer Focus: Demonstrating and promoting a customer focused approach to all warehouse activity, recommending & initiating improvement plans where appropriate, communicating regularly and appropriately with the transport and other departments representatives both on/off site. You will contribute to the preparation of information for business commercial review meetings and attend these meetings on/off site as required, ensuring all customer service issues are actioned in a timely and professional manner.
Operational/Process: You will lead on and deliver performance management through your team leaders and direct reports. In line with policy, you will ensure stock management is accurate and managed effectively, support continuous improvement initiatives within the site, auditable management of equipment and prompt escalation and reporting of damages.
People Focus: You will contribute to the Health & Safety culture on site, ensuring that health and safety is a key priority and being managed effectively throughout your shift. You will promote education through skills training and personal development, create and maintain a positive team culture, by actively encouraging involvement from all to improve employee experience, ensuring HR procedures are met and performance reviews are completed. You should be a natural coach and people leader who is able to inspire and motivate others and you will lead by example.
Benefits: 25 days holiday + bank holidays Life assurance Cycle to work scheme Bonus scheme 20% discount card across 1000 retailers
