Location: Bolton Salary: Up to £35,000 Hours: Monday to Friday
Why Join Us?
Competitive salary and benefits package
25 days annual leave plus extra time off over Christmas (not deducted from holiday allowance)
Workplace pension scheme with 5% employer matched contribution
️ Life assurance - 2x annual salary death-in-service benefit
Private medical insurance (after probation)
Support towards CII qualifications
Regular and varied training opportunities
Employee Assistance Programme - wellbeing support when you need it
About the Role
We're seeking an experienced Claims Handler with a strong background in Employers' Liability and Public Liability (EL/PL) claims to join our independent, chartered commercial insurance brokerage. You'll be part of a dynamic team managing a broad portfolio of claims across commercial and personal lines, including a specialist childcare insurance scheme.
This role offers exposure to a wide range of claims, with a particular emphasis on EL/PL, including:
Employers' Liability
Public Liability
Property Damage
Business Interruption
Equipment Breakdown
Professional Indemnity
Directors & Officers Liability
Cyber, Terrorism & Financial Crime
Motor & Motor Fleet
Key Responsibilities
Evaluate EL/PL and other insurance claims to determine liability and coverage
Promptly acknowledge new claims and maintain clear communication throughout the process
Conduct thorough investigations, gathering relevant documentation and evidence
Negotiate settlements with insurers, claimants, and third parties
Ensure compliance with FCA regulations and internal procedures
Maintain accurate records and operate a robust diary system for follow-ups
Deliver exceptional customer service and promote best practices
Build strong relationships with clients and insurers
Stay informed on industry trends, especially in liability and childcare sectors
Support Account Executives with detailed reporting on complex claims
Engage in ongoing training and development within the T&C framework
What We're Looking For
Experience & Qualifications
Minimum 3 years' experience handling EL/PL claims within commercial insurance
5 GCSEs A-C (or equivalent), including Maths and English
Experience across multiple claims classes is highly desirable
Key Skills
Excellent verbal and written communication
High attention to detail and accuracy
Strong negotiation and analytical skills
Proficient in Microsoft Word, Excel, and Outlook
Effective time management and prioritisation
Team-oriented with a proactive mindset
Ready to bring your EL/PL expertise to a supportive and ambitious team? Apply now and take the next step in your insurance career with us.
