This is a fantastic opportunity to step into a pivotal role within the freight forwarding industry. As an Account Manager, you'll be at the heart of customer relationships, ensuring smooth operations and delivering exceptional service. You'll work closely with transport, imports, exports, and warehouse teams to provide tailored solutions that keep clients coming back.
We're looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong partnerships.
What You'll Be Doing
Managing customer queries and escalations via phone, email, and face-to-face
Collaborating with imports, exports, charter, domestic transport, and warehouse teams
Raising and resolving issues with partners
Handling spot quotes and supporting sales calls
Developing a "hot prospect" list of new opportunities and recovering lost business
Supporting external sales and onboarding new customers
Driving efficiencies and identifying cost savings in processes
Producing reports on turnover, margins, bookings, and business performance
Contributing to project work and KPI tracking
Staying up to date with compliance through training sessions
What You'll Bring
Minimum 2 years' experience in customer service or account management within freight forwarding
Strong communication and relationship-building skills
Analytical mindset with excellent time management
Advanced IT skills, including Microsoft Excel
Attention to detail and a proactive approach
GCSEs (or equivalent) in English and Maths
Background in road freight and proven internal sales experience
Perks & Benefits
Competitive salary around £30k
22 days holiday + bank holidays (with buy/sell options)
Free onsite parking
A supportive team environment with opportunities to grow
Ready to take the next step in your freight forwarding career? Apply today through Time Recruitment and join a company where your impact truly matters.
