£48,000-£50,000 Car Allowance Expenses Company Benefits
I am representing a contractor based in Yorkshire who are looking to appoint a full time Aftercare Manager within their team.
Location: Yorkshire/North West Types of projects: Retail, Shopfitting, Commercial Job Values: £100K-£4M Fit out, Refurbishment and Construction
Duties & Responsibilities:
* Coordinate and oversee the entire aftercare process for construction projects, ensuring prompt resolution of client issues and concerns. * Conduct thorough inspections of completed projects to identify any defects or areas requiring remedial work. * Liaise with clients to understand their aftercare needs and provide guidance and support throughout the process. * Collaborate with subcontractors, suppliers, and internal teams to schedule and manage the completion of necessary repairs or adjustments. * Maintain comprehensive documentation of aftercare activities, including defect reports, work orders, and client communication. * Conduct regular follow-up visits with clients to ensure their satisfaction and address any ongoing questions or concerns. * Cultivate strong relationships with clients, subcontractors, and suppliers to facilitate effective aftercare service delivery. * Provide technical expertise and recommendations to clients regarding maintenance, warranties, and ongoing care for their constructed assets. * Continuously evaluate and improve the aftercare process by implementing best practices and lessons learned from previous projects. * Stay up-to-date with industry regulations, standards, and trends related to construction aftercare and incorporate them into company practices. * Collaborate with the project team to ensure a seamless transition from the construction phase to aftercare, providing relevant information and documentation. * Monitor and manage aftercare budgets, ensuring cost-effective solutions while meeting client expectations. * Act as a point of contact for client escalations, promptly addressing and resolving any issues that arise during the aftercare phase. * Provide regular reports and updates to management on aftercare activities, including progress, challenges, and customer satisfaction. * Foster a customer-centric culture within the aftercare team, emphasizing responsiveness, professionalism, and quality service.
Requirements for the role:
* 5 + years experience as an Aftercare Manager within the construction sector * Based in or local to Yorkshire * Open to travel * Construction/Main contractor background * Experience within the fit out/retail construction sector
If you meet the above requirements and would like to apply for the role, please call the office on 0161 238 9776 and ask for Hannah
