Aftercare Manager

Posted 25 May 2023
Salary £48000 - £50000 per annum + Car Allowance & Package
Job type Permanent
Specialism Construction & Property
Expiry 25 June 2023

Job description

Construction Aftercare Manager

Full time role

Car Allowance
Company Benefits

I am representing a contractor based in Yorkshire who are looking to appoint a full time Aftercare Manager within their team.

Location: Yorkshire/North West
Types of projects: Retail, Shopfitting, Commercial
Job Values: £100K-£4M
Fit out, Refurbishment and Construction

Duties & Responsibilities:

* Coordinate and oversee the entire aftercare process for construction projects, ensuring prompt resolution of client issues and concerns.
* Conduct thorough inspections of completed projects to identify any defects or areas requiring remedial work.
* Liaise with clients to understand their aftercare needs and provide guidance and support throughout the process.
* Collaborate with subcontractors, suppliers, and internal teams to schedule and manage the completion of necessary repairs or adjustments.
* Maintain comprehensive documentation of aftercare activities, including defect reports, work orders, and client communication.
* Conduct regular follow-up visits with clients to ensure their satisfaction and address any ongoing questions or concerns.
* Cultivate strong relationships with clients, subcontractors, and suppliers to facilitate effective aftercare service delivery.
* Provide technical expertise and recommendations to clients regarding maintenance, warranties, and ongoing care for their constructed assets.
* Continuously evaluate and improve the aftercare process by implementing best practices and lessons learned from previous projects.
* Stay up-to-date with industry regulations, standards, and trends related to construction aftercare and incorporate them into company practices.
* Collaborate with the project team to ensure a seamless transition from the construction phase to aftercare, providing relevant information and documentation.
* Monitor and manage aftercare budgets, ensuring cost-effective solutions while meeting client expectations.
* Act as a point of contact for client escalations, promptly addressing and resolving any issues that arise during the aftercare phase.
* Provide regular reports and updates to management on aftercare activities, including progress, challenges, and customer satisfaction.
* Foster a customer-centric culture within the aftercare team, emphasizing responsiveness, professionalism, and quality service.

Requirements for the role:

* 5 + years experience as an Aftercare Manager within the construction sector
* Based in or local to Yorkshire
* Open to travel
* Construction/Main contractor background
* Experience within the fit out/retail construction sector

If you meet the above requirements and would like to apply for the role, please call the office on 0161 238 9776 and ask for Hannah