Working Hours: Hybrid working after qualifying period
About the Role
We are seeking a confident and detail-oriented Claims Handler to join our vibrant and outgoing team in Southport. In this role, you will be responsible for managing a varied portfolio of claims across motor, property, liability, cyber, and professional indemnity. Your strong communication skills and empathetic approach will be essential in guiding clients through the claims process with efficiency and expertise.
Key Responsibilities
Claims Management: Handle cross-class claims from start to finish, ensuring timely closure and effective cost management.
Client Advocacy: Be the trusted voice for clients, providing fair outcomes and maintaining high satisfaction levels.
Negotiation: Collaborate with insurers and third parties to secure optimal settlements.
Documentation: Maintain accurate records and ensure compliance with industry standards.
Customer Service: Deliver responsive and empathetic support to clients throughout the claims process.
Loss Prevention: Recommend strategies to reduce future risk for clients.
Continuous Improvement: Stay updated on industry trends and regulations to continuously improve claims handling processes.
Key Performance Indicators
Timely claims closure: Ability to handle claims effectively and efficiently, ensuring timely closure and reducing any delays.
High client satisfaction: Maintaining a high level of client satisfaction by providing fair and effective claims outcomes while delivering exceptional customer service.
Accurate and fair settlements: Collaborating with insurers and third parties to secure optimal settlements for clients, ensuring fairness and accuracy.
Effective cost management: Managing costs associated with claims, ensuring cost-effective solutions for clients.
Full compliance with industry standards: Maintaining accurate records and adhering to industry standards and regulations.
Key Relationships
Clients: Building and maintaining positive relationships with clients, acting as their trusted advisor throughout the claims process.
Insurers: Collaborating with insurers to secure optimal settlements for clients.
Loss adjusters: Working with loss adjusters to assess and evaluate claims.
Solicitors: Engaging with solicitors as needed to support the claims process.
Repair contractors: Collaborating with repair contractors to provide efficient solutions for clients.
Internal teams including Account Executives: Working closely with internal teams to ensure a collaborative approach to claims handling.
Requirements
Previous experience in claims handling, preferably in a broker or similar environment.
Strong interpersonal and communication skills, with a friendly and confident approach.
Attention to detail and excellent documentation skills.
Ability to thrive in a fast-paced and collaborative setting.
Familiarity with Acturis and Microsoft Office.
A client-first mindset and problem-solving attitude.
Benefits
Medicash health plan: Providing employees with access to a health plan to support their wellbeing.
️ Income Protection & Life Insurance: Offering employees protection and security for their income and life.
️ Employee discount portal: Providing access to discounts and benefits for employees.
Cycle to work scheme: Supporting employees in their health and wellbeing by offering a cycle to work scheme.
Hybrid working: Offering employees the ability to work remotely and in-office after a qualifying period.
Pension (5% employee / 3% employer): Supporting employees in planning for their future with a pension plan.
Join our sociable and high-performing team, where your personality and expertise will shine. If you are ready to take the next step in your career, we would love to hear from you.
