Customer Service Team Leader

Posted 28 April 2023
Salary Up to £29000 per annum
Job type Permanent
SpecialismCall​ Centre & Customer Service
Expiry 28 May 2023

Job description

Customer Service Team Leader
£29,000 + £40,000 OTE
Manchester City Centre
Monday to Friday - 35 hours per week

The company:
Our client is a successful, and reputable business in Manchester City Centre that is looking to expand due to recent acquisitions & high demand. They're looking for a Customer Service Team Leader to join the business to develop & improve their already talented team.

You'll report into a great Manager who is personable, a great communicator, open to new ideas, and allows the autonomy to do things your way. They offer a great culture which is autonomous, fast-paced, and fun. Excellent training is on offer, and there are clear routes to progression to senior positions.

The job:
Customer Service Team Leaders will manage a team of 9 & be responsible for driving team performance. You'll manage & motivate staff daily to achieve targets & KPI's and looking to improve performance on an ongoing basis. You'll have the ability to be creative, implement new ideas, and look to always improve best practice. You'll be involved in hiring staff, and training, and coaching on an ongoing basis.

The package:
* £29,000 salary
* £40,000 OTE
* Monday to Friday hours - 35 per week
* Flexible working
* 1st class on-site restaurant (subsidised for staff)
* Free breakfast
* Costco membership
* Perkbox membership

Experience in a similar role is required. The company also do a credit & CRB check.

Customer Service Team Leader, Team Leader, Customer Service Manager, Team Manager, Account Manager, Sales Manager, Sales Team Leader, Call Centre, Contact Centre.