An established and growing business is looking for a Service Delivery Coordinator to join its customer experience team. This role involves managing client accounts, resolving queries, and ensuring a seamless service experience in a fast-paced, customer-focused environment.
The Role
- Act as the primary contact for key accounts.
- Handle and resolve a variety of account queries efficiently.
- Oversee tenancy change processes within agreed timelines.
- Continuously develop service offerings to enhance client experience.
- Manage billing queries and provide accurate reporting.
- Support the rollout of key operational programs, addressing challenges proactively.
- Ensure the accuracy of essential data for clients and stakeholders.
- Assist with launching new products and services through effective communication.
- Provide insights into market trends and competitor activities.
- Deliver exceptional after-sales support and customer care.
- Prepare standard and ad-hoc reporting.
- Attend off-site client meetings when required.
What We’re Looking For
Essential Attributes:
- Excellent organisational skills and problem-solving abilities.
- Self-motivated with strong communication skills.
- Proficiency in Excel and Outlook.
- Keen attention to detail and analytical mindset.
- Ability to work independently and as part of a team.
Desirable Skills:
- Experience in client or account management.
- Industry-specific knowledge is beneficial but not essential.
Benefits
- 25 days holiday
- Yearly bonus (subject to company and personal performance)
- Flexible working hours
- Free parking
- Well-being support
- Onsite gym
- Exciting social and team-building events
This role is ideal for someone who thrives in a collaborative, customer-centric environment, where innovation and teamwork drive success.
