Time Recruitment is partnering with a respected, long-established legal services organisation to recruit an Operations Workflow Analyst. This role is ideal for someone passionate about streamlining systems and ensuring nothing is overlooked.
You will join a forward-thinking team utilising AI, automation, and CRM workflows to deliver a seamless operational experience. Your primary objective will be to maintain tight processes, ensure data accuracy, and keep cases progressing efficiently.
What We Offer
Competitive salary with annual review
Hybrid working with flexible start and finish times
25 days' holiday plus bank holidays and your birthday off
Company sick pay, Death in Service benefit (4x salary), and Employee Assistance Programme (EAP) access
Key Responsibilities
Track, manage, and resolve every case accurately
Identify and promptly rectify stuck or misclassified cases
Analyse recurring issues to address root causes effectively
Ensure teams adhere to correct processes and utilise tools appropriately
Provide constructive feedback to enhance automation, workflows, and user experience
Maintain accurate CRM data and escalate systemic issues at an early stage
Measures of Success
No missed leads
Clear, auditable case journeys
Reduction in recurring errors
Decreased need for manual intervention
A stable, scalable system
Person Specification
Essential
Strong operational and analytical mindset
Experience with CRM systems and workflow management
Confidence in identifying and correcting process issues
Clear communication skills with non-technical teams
Exceptional attention to detail
Desirable
Background in sales operations or quality assurance
Familiarity with automation tools (e.g. Zapier, APIs, workflows)
Exposure to AI-assisted processes or call flows
Experience in a high-volume lead environment
If you are methodical, inquisitive, and enjoy improving systems daily, we would love to hear from you. Apply now to take the next step in your operations career.
