My client are looking for a candidate to oversee a £1.5m portfolio, with confirmed growth by 2026. This division operates UK‑wide with an internal helpdesk, mobile engineering teams, and a mix of reactive and planned maintenance across all sectors.
This is a pivotal leadership role with genuine progression potential within a well‑established and respected organisation.
The Role
As the Senior FM Operations Lead, you will take full operational and commercial responsibility for a diverse FM portfolio. You will manage internal teams, oversee a nationwide engineering workforce, and ensure exceptional service delivery across both planned and reactive works.
You will play a key role in shaping the division's growth strategy, particularly within the North West, where expansion is a focus.
Key Responsibilities
Lead and develop a UK‑wide FM operation covering planned and reactive maintenance.
Oversee operational performance, financial control, and contract compliance across all sectors.
Strengthen and manage a high‑performing supply chain, including subcontractors and client‑side relationships.
Drive continuous improvement, operational efficiency, and customer satisfaction.
Support strategic growth plans, particularly the expansion of the North West division.
Provide senior leadership, mentoring, and direction to operational teams.
Ensure all works are delivered safely, on time, and within budget.
Candidate Profile
We are seeking a senior facilities managment professional currently operating in a leadership role such as:
Operations Manager (SME FM provider)
Account Manager (large FM organization)
Essential Experience
Strong background in Facilities Management (planned, reactive, or mixed).
Proven leadership experience within an FM operational environment.
Demonstrable ability to manage and strengthen supply chains-both client‑facing and subcontractor‑led.
Experience overseeing mobile engineering teams and/or helpdesk operations.
Based in the North West
What's on Offer
Salary £60,000-£70,000 depending on experience.
Significant progression opportunities within a growing division.
Autonomy, influence, and the chance to shape the future of the North West FM operation.
A stable, well‑known business with long‑term growth plans.
