Customer Service Advisor

Posted 06 March 2024
Salary £22000.00 - £22500.00 per annum
LocationWest Yorkshire
Job type Permanent
Specialism Call​ Centre & Customer Service
Expiry 06 April 2024

Job description

Legal Services Advisor
£22,000 (From April 1st)
Performance related uncapped bonus

My client, in the Heart of Huddersfield are looking to recruit a Legal Services Advisor to join with an immediate start. Since their opening in 2008, they have successfully established themselves as the UK's largest independent legal marketing collective so you will be joining a highly reputable company within the industry. They are committed to supporting your personal development by offering learning and progression opportunities to help you to continually grow and achieve your full potential.

What they are looking for within the role:
* The ability to effectively manage their time correctly and ensure all targets are met.
* Effective telephone skills and the ability to communicate effectively both in writing and verbally.
* Experience dealing with customers or clients in past roles, whether that be on the phone or Face-to-Face.
What to expect from the role:
* Responding to and processing a high volume of incoming enquiries.
* Building effective relationships with clients by having a natural yet professional conversation.
* Building empathy and aligning with clients by asking relevant questions.
* Enhancing the customer experience by providing a personal non-scripted and helpful service.
* Tailoring each call to the client's needs, understanding no two calls are the same.
* Learning the relevant knowledge of the law and processes to communicate this to clients.

The Package:
* Monday to Friday 37.5 hours (Weekend work with days off through the week)
* £22,000 salary (from April 1st)
* Performance related uncapped bonus on top
* Salary increase after probation
* Future progression pathways

Please apply today with your latest CV to be booked in for an immediate telephone interview.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.